19Chat

This chapter describes how to use chat in your Web application. It includes the following topics:

• Logging in to Chat

• Accepting an Incoming Chat Manually

• Opening an Automatically Accepted Incoming Chat

• Responding to an Incoming Chat

• Showing and Hiding the Chat Pane

• Switching Between Chat Sessions

• Transferring a Chat to a Workgroup

• Transferring a Chat to Another Agent

• Handling Transferred Chat Interactions

• Releasing a Chat

• Closing Chat Sessions

• Showing and Hiding the Chat Dashboard

• Changing Agent Status