Results to Expect After Upgrading

After you have addressed the previously described issues and performed the necessary upgrade tasks, you will have gone through the following conversion processes:

1. Updating databases and Siebel versions to current versions.

2. Converting data to Unicode or to another code page that is supported with newer versions of Siebel CRM.

   Note: Conversion to Unicode requires the assistance of Oracle’s Application Expert Services. Contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle’s Application Expert Services.

3. Converting selected LOVs to MLOVs.

4. Converting selected date-time data to UTC.