Viewing the Audit Trail for an Order Line Item

When line items for an order are created, updated, or deleted, it is possible to view the audit trail for each line item to see how it was modified, when it was modified, and by whom it was modified. Such information is useful for tracking changes to the order between the time that it was created and when the order is frozen.

For information about configuring the Audit Trail for order line items, see Siebel Applications Administration Guide.

This task is a step in Process of Generating and Managing Event Orders.

To view the audit trail for order line items

1. Navigate to the Service Orders screen, then the Event Order view.

2. In the Event Orders list, query for and select the required order.

3. Click the link in the Order # field, and then click the Line Item Audit Trail tab.

4. Select the required line item in the list, and examine the fields to view changes for the item.

   The following table describes some of the fields.

   Field	Comments
   Order #	The unique number that identifies this order.
   As Of	The date on which the change was made.
   Updated By	The User ID of the person who made the change to the line item.
   BusComp Name	The name of the business component affected by this change.
   Function	The name of the function with which the line item is associated.
   Line Item	The line item to which a change has been made.
   New Value	This field displays the change that has been made.
   Old Value	This field displays the previous value of the line item, prior to the change.