1. Life Sciences Guide
  2. Reopen Complaint Workflow

Reopen Complaint Workflow

This workflow (LS Medical Product Issue Reopen) is initiated from the Reopen button on the Product Issues screen.

The workflow appears in the following figure.

LS Medical Product Issue Reopen Workflow: This image is described in the surrounding text.

Workflow Description

This workflow performs the following actions:

  1. Checks if the user is the primary owner of the product issue.

  2. If the user is not the primary owner, shows an error dialog box and ends.

  3. Checks if the product issue has already been processed.

  4. If the product issue has already been processed, shows an error dialog box appears and ends.

  5. Calls the User Verification workflow.

  6. If the user authentication is successful, changes the status to Reopen and makes the read-only field editable.