Approving or Rejecting the Manual Tier Change

The responsible manager reviews the request for the manual tier change and approves it or rejects it.

To approve or reject the special tier status

1. Navigate to the Loyalty Members screen.

2. In the link bar, click Member Tier for Approval List.

   The My Tier Approvals list appears, with all the tier changes that this manager must approve.

3. Do one of the following:

   • To approve the special status, click Approve.

     The Approval Status becomes Manual - Approved and the tier's Start Date and End Date are automatically calculated by the Loyalty Engine. If you want to enter a different Start Date or End Date, then do so now. In the Member, Tiers view, you can see that this new tier is now the active tier for this tier class.

   • To reject the special status, click Reject.

     The Approval Status becomes Manual - Rejected. In the Member, Tiers view, you can see that the old tier for this tier class is still the active tier, while the new tier displays as rejected and is inactive.

4. If an additional level of approval is required, then select the manager who must give this approval in the Submit To field.