Viewing Loyalty Members’ Activities

You can configure the product with Siebel Tools to get a more complete understanding of the members activities by creating an Activity record whenever there are significant actions that affect a member’s loyalty account, such as:

• Registration

• Tier Change

• Accruals

• Redemptions

• Membership Cards

• Lounge Membership

• Vouchers

• Service Requests

Member service representatives can also create activities for members manually.

Thus, the member’s activities list gives you an overview of what that member has done.

To view a member’s activities

1. Navigate to the Loyalty Members screen.

2. In the Members list, select the member and click its Member Number (#) hyperlink.

3. Click the Activities view tab.