About Quotes and Orders for Asset-Based Ordering

A quote is an offer to a customer for specific products and services at a specific price. Quotes can be generated by employee end users such as call center sales representatives, by customers using Siebel eSales, or by a channel partner. The quote may include products and services (configured to show the customer-selected attributes), any discounts by line item and by account, price for each item, and the service and billing accounts for each item. If you use Multiple Price Types, then they detail one-time, recurring, and usage-based fees that are incurred.

For products with components, all levels in the product hierarchy are treated equally. Every level can have pricing, a service asset, and attributes. This structure allows end users to create one quote that spans multiple service accounts and billing accounts. For example, when placing a quote for phone services that span multiple locations, you can identify agreement names for individual line items, as well as applying appropriate pricing discounts and other rules.