Completing and Verifying the Order

The customer service representative uses the Siebel application to complete the order. The customer service representative tells the customer about the list of solutions that has been generated. Different solutions have different dates of delivery and different prices. When the customer chooses a solution, the customer service representative selects the solution record and clicks Confirm Now.

Information about this solution is added to the additional fields in the order record. These fields are used to capture pricing and resource information from Oracle Transportation Management.