Key Server Components

Siebel Email Response is supported in the Siebel Server environment primarily by the following components:

• Communications Inbound Receiver (CommInboundRcvr). Receives and queues inbound work items, and queues them for processing by Communications Inbound Processor.

  For nonreal-time work items, such as email messages for most deployments of Siebel Email Response, Communications Inbound Receiver queues work items it has received for further processing by Communications Inbound Processor.

  For real-time work items, such as phone calls for Siebel CTI or email messages for some deployments of Siebel Email Response, Communications Inbound Receiver processes work items it has received. Communications Inbound Processor is not used.

• Communications Inbound Processor (CommInboundProcessor). Processes inbound work items that were queued by Communications Inbound Receiver.

• Communications Outbound Manager (CommOutboundMgr). Sends outbound email or other types of messages.

• Siebel File System Manager (FSMSrvr). Writes to and reads from the Siebel File System. This component stores inbound messages prior to processing and stores attachments to inbound and outbound email messages.