Product Offers and Promotions

Both product offers and Siebel promotions give customers the opportunity to buy products or bundles of products at a promotional price. The main differences are:

• Siebel promotions enable customers to buy a single product or a group of products and services at a promotional price. Each product or service within a promotion can have its own configurable options, contractual commitments, and early termination fees.

• Siebel product offers enable customers to buy products or services (including Siebel promotions) through nonassisted channels with limited, user interactivity. Product offers enable one-click ordering. Permitted user responses are clearly defined, as are the actions that the Siebel application performs for each user response. Customers are typically prequalified for product offers.

Upgrading a promotion often requires user interactivity to resolve product selections. Users typically must select the products or services that they want to upgrade or disconnect. Product offers do not support this level of user interactivity, but they can be used to give customers a quick start for creating orders when they are upgrading promotions.