Eligibility Display in Siebel Configurator

In Siebel Product Configurator, if the customer is ineligible to buy the product, then the application displays an error message if the user selects the product. The user can click Undo to undo the selection that caused the error, or select Proceed to go ahead with the configuration using the ineligible product. If the user selects Proceed, Siebel Product Configurator adds this error message to its message list.

Note: In addition to being set in the applet, the eligibility setting can be set by a workflow or by a server parameter.

Siebel Product Configurator also enforces the value set for the Display Mode parameter. If this parameter is set not to show ineligible products, then the ineligible products are not in the configuration session, and the user cannot choose them.

To define how eligibility output displays on the mobile or dedicated client

1. Use any text editor to edit the CFG file for the application.

2. In the [PSPEngine] section, set the value of the parameter EligibilityDisplayMode to one of the following values:

   • EligibilityDisplayMode=0. No eligibility comments are displayed, and all products (eligible or not) appear in all product selection applets

   • EligibilityDisplayMode=1. Default value. Ineligible products appear in the product selection applets with the eligibility status of N and with comments explaining why they are ineligible.

   • EligibilityDisplayMode=2. Only eligible products appear in the product selection applets, so the user cannot see and pick ineligible products.

To define how eligibility output displays on a server-based application

• Modify the value of the server or component parameter named EligibilityDisplayMode, using the same values as in the previous procedure.