Guidelines for Modifying the Report Business Service

If you must modify the Report Business Service, then it is recommended that you use the following guidelines:

• Make sure you are familiar with the following skill set:

  • Using Siebel Tools

  • Using the Siebel Business Process Designer

  • Using Oracle Publisher Server

  • Modifying a business service

  • Scripting

• Make sure Oracle Publisher is integrated. This integration allows Siebel CRM to use the business service methods of the Report Business Service.

• If you use the Report Business Service to upgrade from a prior release, then make sure you do the following work:

  • Make sure the following workflow processes are active:

    • Report Generation for Oracle Publisher

    • Create Report Output for Oracle Publisher

  • You can use the language code as an optional input argument in the XMLP Driver Service business service.