About Managing Forgotten Passwords

This topic describes how to manage forgotten passwords. If a user who has previously self-registered on a Siebel customer or partner application forgets his or her password, then the user can get a new password by clicking the Forgot Your Password? link in the login dialog box.

Note: Forgot Your Password? is a default feature of Siebel customer and partner applications, but it is available only if you implement LDAP security adapter authentication. To implement similar functionality in a Web SSO environment, you are responsible for configuring the functionality in your external authentication application, in your user directory, and in your security adapter. Consult your third-party vendor documentation for information about performing these tasks.

You can optionally configure the Forgot Your Password? feature in a number of ways:

• You can specify the minimum and maximum length of the new password that a user can retrieve as described in Defining Password Length for Retrieved Passwords.

• You can amend the forgotten passwords workflow process to change:

  • The way in which the user identification data is compared with database user records.

  • The identification data requested from users.

  For information on both these tasks, see Modifying Workflow Process to Request Different Identification Data.

For additional information about managing forgotten passwords, see also the following topics:

• Retrieving a Forgotten Password (Users)

• Architecture for Forgotten Passwords

• About Modifying the Workflow Process for Forgotten Passwords