Changing Parameters for Workflow Monitor Agent Component

You must change the parameters for the Workflow Monitor Agent component.

This task is a step in Setting Up Service Request Entitlements.

To change the parameters for the Workflow Monitor Agent component

1. Navigate to the Administration - Server Configuration screen, Servers, and then the Components view.

2. In the Components list, find and select the Workflow Monitor Agent component.

3. Navigate to the Component Parameters view.

4. In the Component Parameters list, change the following parameter values:

   • Action interval to 1

   • Group Name to eService Group

   • Use Action Agent to FALSE