Creating Solutions

Before you can associate solutions with service requests, you must create the solution records.

This task is a step in Process of Administering Service Requests.

To create a solution

1. Navigate to the Administration - Solution screen, then the Solutions view.

2. In the Solutions list, add a record, and complete the fields described in the following table.

   Field	Comments
   Name	Type the name of the solution. The customer does not see this name.
   Description	Type the description of the solution. This field has a text limit of 2 kilobytes.
   Status	Select a value for the status of the solution.
   Type	Select a value of Solution in this field.
   Publish Internal	Select this check box to designate that people within your company can view the solution.
   Publish External	Select this check box to designate that people who access the Siebel Self Service Web site can view the solution.