Managing Cases on Siebel Public Sector Self Service

Only registered citizens who enter a user name and password to access the Siebel Public Sector Self Service Web site can manage cases. To manage cases on Siebel Public Sector Self Service, citizens perform the following tasks:

• Viewing Cases

• Updating Cases

• Requesting Appointments for Cases

• Viewing the Status of Appointment Requests

• Requesting Appeals for Cases

• Viewing the Status of Appeal Requests