Notes About Setting Up FAQs

The following considerations apply when you set up FAQs:

• You can also create a new FAQ record if needed for the previous procedure.

• The general FAQs in Siebel Self Service must be categorized under the catalog named eService Catalog. FAQs categorized there will be rendered in the appropriate Siebel Self Service applets and views.

• The top FAQs in Siebel Self Service must be categorized under the catalog named eService Top Solutions and the category named eService Top Solutions. FAQs categorized under this catalog and category will be rendered in the appropriate Siebel Self Service applets and views. They are viewable under the Top FAQs list on the Siebel Self Service home page and the first drilldown view of the Browse the Knowledge Base link.

For more information about Catalog and Category administration, see Siebel eSales Administration Guide.