About Error Messages Related to Communications

For agents using session-based communications such as Siebel CTI, the Siebel client might sometimes receive error messages relating to communications functionality.

Some messages might originate from CTI middleware or from the communications driver. Messages are presented without modification, whether they originate from external communications systems or from Siebel modules. Such messages and appear in the Communication panel. For more information, see Using the Menu Commands for Displaying Error Messages.

The same error messages might also be logged, if logging is set for the Communications Session Manager component. For more information, see Parameters for Communications Session Manager.