Adaptive Communications Design

Siebel Adaptive Communications is a programmable software layer between Siebel applications and the external communications system that a communications driver is written to support, such as a CTI middleware package or email server.

The Adaptive Communications layer has two main parts:

• The client handle, which is how the communications driver can access functionality in the Siebel application

• The communications driver (encompassing the driver handle and the service handle), through which communications pass between the Siebel application and the external communications system

This topic contains the following information:

• Communications Drivers

• Adaptive Communications Architecture

• Adaptive Communications Event and Command Model

• Initialization of Communications Drivers

• Driver Parameters and Initialization

• Driver Event Attributes