Initiating Work Items

You can initiate communications work items, such as voice calls or email messages, from the communications toolbar. The Initiate Work Item button allows you to choose the channel type for the work item.

Note: Using the Send Email, Send Fax, Send Wireless Message, or Send Page commands in the File menu is equivalent to using the communications toolbar to initiate these activities. For more information about these actions, see Siebel Email Administration Guide.