Performing a Consultative Transfer on the Active Voice Call

This procedure describes how to perform a consultative transfer on the active voice call.

To perform a consultative (two-step) transfer on the active voice call

1. Specify the person to whom you want to transfer the active voice call by selecting an employee record or by entering the recipient’s extension in the text input field.

2. Click Consultative Transfer.

   The current call is paused, and the transfer recipient is dialed.

3. Do one of the following:

   • When the transfer recipient answers and indicates acceptance of the transfer, click Consultative Transfer again (toggle the button) to complete the transfer and release the call.

   • If the transfer recipient does not accept the transfer, then click Retrieve Call to retrieve the call.