What’s New in Siebel CTI Administration Guide, Siebel CRM 23.6 Update

The following information lists the changes in this revision of the documentation to support this release of the software.

Topic	Description
Developing a Communications Driver	Modified topic. Updated with new section, Types of Communications API. The Siebel CRM supports two types of Communications API.
Siebel Client-Side Communications API for Cloud-Based Contact Center Integration	New topic. Siebel Client-Side SCAPI supports integrations with Cloud-Based Contact Centers. Use Client-Side SCAPI if you want to integrate cloud-based applications with Siebel CRM Call Center.