Installing Desktop Integration Siebel Agent on Client Computers

This topic provides information about installing software on user computers that enables users to use certain features in Siebel applications that formerly were based on Java applets. This software is called Desktop Integration Siebel Agent, which is sometimes called DISA.

Customers can install and deploy Desktop Integration Siebel Agent on user computers for use with employee applications such as Siebel Call Center. Desktop Integration Siebel Agent supports inline editing of attachments, CTI hoteling, Send Email (F9) integration with Microsoft Outlook, and batch fulfillment printing.

For more information about installing and deploying Desktop Integration Siebel Agent, see Desktop Integration Siebel Agent Guide. For information about hoteling, see Siebel CTI Administration Guide. For more information about using Desktop Integration Siebel Agent for the Send Email (F9) integration with Microsoft Outlook.

Note: Future Siebel CRM releases might include an updated version of Desktop Integration Siebel Agent, which might support additional features. If a new version is distributed in a Siebel CRM release, then the new version will be described in Desktop Integration Siebel Agent Guide.

Related Books

Desktop Integration Siebel Agent Guide

Siebel CTI Administration Guide

Siebel CRM Update Guide and Release Notes on My Oracle Support