Overview of Database Configuration

This chapter is intended for use by database administrators (DBAs) and by others who can perform the tasks for configuring the third-party RDBMS and creating the database instance that you will use for the Siebel database.

Follow the general steps for your supported RDBMS platform, as described in this chapter. For more information, see your third-party vendor documentation, the guidelines presented in this chapter for each RDBMS, and other applicable parts of this guide.

For the third-party RDBMS product versions supported for this release of Siebel CRM, see the Certifications tab on My Oracle Support.

For Siebel CRM language support, Unicode support, and legacy code page support, see the Certifications tab on My Oracle Support.

Caution: Do not perform any of the tasks mentioned in this chapter in an upgrade environment (or in another environment where you have an existing Siebel database). In particular, you do not create the database instance on the RDBMS. However, after the upgrade is complete, you might have to modify database parameters for your RDBMS platform to match settings described in this chapter. For more information, see About Installing in Upgrade Environments and Roadmap: Installing Siebel CRM in an Upgrade Case (Existing Database Requiring Full Upgrade).

For nonupgrade deployments (where there is no existing Siebel database), after creating the database instance and installing Siebel CRM software, you use scripts and utilities that are provided with the Database Configuration Utilities installation to create the Siebel database. Creating the Siebel database loads the Siebel schema and seed data into the database instance. For more information, see Installing the Siebel Database on the RDBMS.

In this guide, DBSRVR_ROOT refers to the installation directory of the Siebel Database Configuration Utilities. For more information, see File and Directory Naming Conventions.

Note: In general, it is easier to configure and administer a Siebel database that does not share a database instance with other applications. This approach is considered a best practice. However, some customers might decide to include multiple applications in a single database instance. The implications of this choice might differ by RDBMS type: for example, the term database instance has a different meaning for an Oracle Database than it does for IBM DB2. The shared database instance must be configured according to the requirements described in this chapter.

After you have completed configuring your database as described in this chapter, you can perform all of the Siebel installation and configuration tasks, including those described in:

This topic includes the following information: