Requirements for Installing and Using Oracle Database SE2

This topic is part of Installing and Using Oracle Database SE2 for the Local Database.

For platform requirements for installing and using Siebel Web Clients, see the Certifications tab on My Oracle Support. See also Requirements for Installing Siebel Web Clients. See also the documentation for Oracle Database Standard Edition 2 (Oracle Database SE2) on Oracle Help Center. Oracle Database SE2 replaced Oracle Database XE as of Siebel CRM 20.8.

  • Generate and extract a new local database. After installing Siebel CRM server modules, you must run the Generate New Database (GenNewDb) and Database Extract (DbXtract) server components to generate and extract a new local database for your remote users. This database uses Oracle Database SE2. For more information, see Siebel Remote and Replication Manager Administration Guide.

  • Download Oracle Database SE2. You must install Oracle Database SE2 with Siebel Web Client for the local database. To be able to install Oracle Database SE2 on client computers, you download the associated ZIP file from Oracle and include it in the Siebel CRM installation image before you install Siebel Web Client, if was not installed in a previous update. For more information, see Creating the Siebel Installation Image on the Network.

    Obtaining this ZIP file and installing Oracle Database SE2 is a one-time operation. When you install subsequent Siebel CRM releases, and Oracle Database SE2 at the same version is already installed, then it will not be reinstalled. Updated versions of Oracle Database SE2 could become available in the future and be required for Siebel Web Client. For the version of Oracle Database SE2 that is installed and used with Siebel Web Client, see the Certifications tab on My Oracle Support. It is not supported to use an existing installation of Oracle Database SE2 outside of the Siebel installation.

  • Oracle Database Client requirement. You must install Oracle Database Client with Siebel Web Client and Oracle Database SE2. To be able to install Oracle Database Client on client computers, you download the associated ZIP file from Oracle and include it in the Siebel CRM installation image before you install Siebel Web Client, if was not installed in a previous update. For more information, see Creating the Siebel Installation Image on the Network.

    Obtaining this ZIP file and installing Oracle Database Client is a one-time operation. When you install subsequent Siebel CRM releases, and Oracle Database Client at the same version is already installed, then it will not be reinstalled. Updated versions of Oracle Database Client could become available in the future and be required for Siebel Web Client. For the version of Oracle Database Client that is installed and used with Siebel Web Client, see the Certifications tab on My Oracle Support. It is not supported to use an existing installation of Oracle Database Client outside of the Siebel installation.

  • Administrator privileges required. Installing Oracle Database SE2 with Siebel Web Client requires administrator privileges on the computer on which you are installing.

  • Memory requirement. Oracle Database SE2 requires at least 2 GB of RAM on the computer on which you are installing.

  • Postinstallation configuration required. After installing Oracle Database SE2 for Siebel Web Client, you must perform the following configuration task:

    1. Navigate to SIEBEL_CLIENT_ROOT\oui\bin.

    2. Open the file UpdateCFG.bat, using an editor like Notepad.

    3. Modify the file to indicate the configuration file for the particular application you are running, such as uagent.cfg for Siebel Call Center. For example, you might update UpdateCFG.bat as follows to specify the uagent.cfg file:

      c:\Siebel\Client\jre\bin\java.exe -jar c:\Siebel\Client\oui\jlib\UpdateCFG.jar c:\Siebel\Client\BIN\enu\uagent.cfg false
    4. Run UpdateCFG.bat.

    5. Repeat steps 3 and 4, as needed, for all applications your users will run in this Siebel Mobile Web Client.

  • Configure automated deployment. You can optionally configure automated deployment for the Siebel Web Client with Oracle Database SE2, using third-party deployment tools. Your automated deployment, for example, would:

    • Log in to the client computer as a user with administrator privileges.

    • Install the Siebel Web Client along with Oracle Database SE2 and Oracle Database Client, using responses needed for this installation. See also Installing Siebel CRM Using Silent Mode.

    • Update the configuration files as a postinstallation step (run UpdateCFG.bat).

    • Do cleanup such as deleting old files, as needed.

  • Installation logging. For Oracle Database SE2 installation logging details, see the log files for the Siebel Web Client installation. For more information, see Verifying Installation for the Siebel Web Client.

  • Verify installation. After installing Oracle Database SE2 with the Mobile Web Client, verify your installation, as described in Verifying Installation for the Siebel Web Client and Verifying Installation for Oracle Database SE2.