Adding Additional Fields to Analyze Content in Incoming Messages

Use the following procedure to add an additional field to analyze content in an incoming message.

To add an additional field to analyze content in an incoming message

1. Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.

2. Select the SA Email Response profile.

3. Make sure the Business Component and Business Object names are set to Mail Agent Activity.

4. Select the Settings view tab, and then New.

5. Select the setting that you want to use from the Add Settings dialog box, and then click OK.

6. Select the Profile Fields view tab, and then New.

7. Select one of the business component fields that are available with the Mail Agent Activity business object in the Input Field Name field.

   Note: The Input Field Name must link with the field in your workflow name, as listed in Troubleshooting Guidelines for Siebel Smart Answer Server. The input field name does not contain the prefix Eventfields.

8. From Setting Name field, select a setting.