Administering the Knowledge Base and Catalog Administration

Use the following procedure to administer the knowledge base and catalog administration.

To administer the knowledge base and catalog administration

1. Make sure that the response group references the catalog that you want Siebel Smart Answer to use to categorize your messages.

2. Make sure that your Siebel Smart Answer input argument is enabled.

3. You must specify a catalog name in the Response Group input argument Catalog Name in the following circumstances:

   • You create the catalog with a name other the knowledge base.

   • You have two response groups that monitor two different knowledge bases of different names.

4. If you create a profile other than the default profile of SA Siebel Email Response, you must specify the profile name in the Siebel Smart Answer Profile input argument.

   Note: You can only have one Response Group for each knowledge base. In order to have two Response Groups that monitor two different knowledge bases, you will need two Siebel Servers, each with its own Siebel Smart Answer Manager server component.