1. Smart Answer Guide
  2. Building a New Knowledge Base Model

Building a New Knowledge Base Model

Use the following procedure to build a new Siebel Smart Answer knowledge base model.

To build a new knowledge base model

  1. Log into the Siebel Smart Answer Administration Tool by specifying a username, password, and the knowledge base you want to connect to.

  2. Back up your existing corpus.

  3. Prepare and import the corpus.

  4. Validate the corpus.

  5. Assign categories to your corpus entries.

  6. Benchmark the knowledge base model.

  7. Analyze and tune the knowledge base model.

  8. Build the knowledge base model.

  9. Export the categories to Siebel.

  10. Monitor the activities of the run-time Call Center environment.