1. Smart Answer Guide
  2. Setting Up the Siebel Smart Answer Servers

Setting Up the Siebel Smart Answer Servers

Use the following procedure to set up the Siebel Smart Answer Servers.

To set up the Siebel Smart Answer Servers

  1. Enable Siebel Communications Manager and Siebel Smart Answer Manager before performing the setup tasks.

  2. Import the knowledge base file and its categories into a catalog file.

  3. Set up input arguments, create templates and solutions (if you are using Siebel Email Response).

  4. Associate templates and solutions with categories.

    For information about how to set up Siebel Smart Answer, see Installing Siebel Smart Answer Server