Enabling Service Request Updates in Child Business Components

The Always Enable Child: buscompname user property determines whether Siebel CRM can update a child business component of a service request after it closes this service request. It must contain a Boolean value. If TRUE, then Siebel CRM can update the child business components of a service request even if this service request is closed.

You can also modify the service request status to Open to modify a closed service request and child business component.