Guidelines for Updating Fields When Siebel CRM Updates Other Fields

If you configure the On Field Update Set n user property, then use the following guidelines:

• Do not use this user property to set a multivalue or calculated field. If FieldToSet is a multivalue or calculated field, then Siebel CRM does not update it when it examines FieldToCheck.

• Do not define FieldToCheck as a field on a multivalue group. This user property does not recognize modifications that Siebel CRM makes in a multivalue group field, including modifying the primary field by modifying the primary record of a multivalue group. For example, assume you use the following value for the On Field Update Set user property on the Contact business component:

"Primary Address Id", "Email Address", "[e-mail]"

If the user modifies the primary of the Street Address multivalue group, then Siebel CRM does not update the Email Address field.