Overview of Encryption User Properties

Siebel CRM comes predefined with the following business services that it uses to encrypt data fields according to RSA (Rivest Shamir Adleman) encryption:

• Advanced Encryption Standard (AES) Encryptor

• RC2 Encryptor

To encrypt a field, you set the encryption flag, identify the encryption service, and specify the encryption key. To disable encryption on a field, you set the Encrypted user property of the field to N.

If encryption is enabled, then Siebel CRM writes data to the field in the encrypted format and reads decrypted data from the field. Encryption must be enabled for each business component field that Siebel CRM maps to the same database column, and the user property specifications for these objects must be consistent.

Siebel CRM typically encrypts credit card number fields. However, it might be necessary for you to disable encryption in these fields in the following screens so that the user can view this information:

• Order Entry -- Orders

• Quote

• Agreements

For more information about setting up or upgrading encryption, see Siebel Security Guide. For more information about encryption keys and how to manage them, see Siebel System Administration Guide.