Overview of Siebel UCM using Event Driven Architecture

This feature for Siebel UCM, takes advantage of the Siebel CRM Event Pub Sub framework (released in 23.6) for event driven communications between Siebel CRM and external systems. This allows event publishing to and consuming from Kafka, for various use cases of a typical Siebel UCM implementation. Kafka is a distributed event store and stream-processing platform that is widely used in the industry.

By providing an integration with Kafka for Siebel UCM, this can dramatically simplify the effort and maintenance of having multiple integrations to many customer systems in the organization to process changes to customer master data. Siebel UCM can integrate with many systems via middleware, now we are adding Kafka as another middleware option.

The supported use cases for the Kafka integration are Insert, Update and Delete request events for Account, Contact, Household and Financial Account objects. In addition, Data Steward actions such as Link and Update, Create New, and Merge events will publish the messages to Kafka.