1. Database Upgrade Guide
  2. My Oracle Support

My Oracle Support

This site provides the Certifications tab and provides search access to articles, Release Notes, and various other kinds of documentation relevant to Siebel CRM:

  • Release Notes. Siebel CRM Update Guide and Release Notes on My Oracle Support, 2382435.1 (Article ID), might contain late-breaking information that the Siebel Database Upgrade Guide does not yet include.

  • The Certifications tab on My Oracle Support. This application is the definitive list of system requirements and supported third-party products. For more information, see the Certifications tab on My Oracle Support.

  • Articles. Articles provide important information on specific upgrade issues. Many articles related to upgrade issues are located on My Oracle Support. References to articles are integrated throughout Siebel Database Upgrade Guide.

    For Siebel language support, Unicode support, and legacy code page support, see 1513102.1 (Article ID) on My Oracle Support.

  • Troubleshooting. Troubleshooting documents contain information about how to troubleshoot common upgrade issues such as error messages encountered during the upgrade process, and other unwanted behavior in Oracle’s Siebel Business Applications. Troubleshooting documents can be found for a variety of upgrade issues, including error messages found in upgrade logs. For more information browse Troubleshooting content on My Oracle Support.

  • Siebel Patchset releases. Siebel Patchset releases and documentation are provided on My Oracle Support. For more information about installing Siebel Patchset releases, including new features, see Siebel CRM Update Guide and Release Notes on My Oracle Support, 2382435.1 (Article ID), for each applicable release.

    For the readme documents for Siebel Patchset releases, see Siebel Patchset Installation Guide for Siebel CRM, on My Oracle Support.

  • Siebel Maintenance Release Guide on My Oracle Support. For each Siebel CRM version 8.1.1.x and version 8.2.2.x release, through Siebel CRM version 8.1.1.11 and version 8.2.2.4, Siebel Maintenance Release Guide on My Oracle Support was provided. This guide contained important information about updates to Siebel Business Applications. These guides are no longer provided for current releases.