Requirements for Restarting the Upgrade Wizard

If the Upgrade Wizard stops due to errors, then verify that you have met these requirements before restarting the wizard:

• Carefully review the relevant log files to make sure that your upgrade has completed successfully up to that point.

• Back up your complete set of log files, from the beginning of the process to the point at which it stopped, to another directory.

This backup maintains a complete record of your log files, and prevents your previous log files from being overwritten, which could prevent accurate diagnosis of the reason for the break in the upgrade.

• If you are continuing a previous and incomplete schema upgrade, then do not change the Log Output Directory that you previously selected.

• If problems with your environment prevent the upgrade from restarting, then you must restore the database from the prior base version (the version from which you are upgrading). For example, environment problems might occur when table creation fails due to a database problem (insufficient storage or network problems), which cause subsequent upgrade steps to fail.

If you must restore your database and restart the upgrade, then delete or store the upgrade log files. The files are located in the following directory:

Windows: SIEBEL_ROOT\log\PROCESS\output

UNIX: $SIEBEL_ROOT/log/PROCESS/output

Also delete the state.log file. It is located in the following directory:

Windows: SIEBEL_ROOT\log\PROCESS\state

UNIX: $SIEBEL_ROOT/log/PROCESS/state