Inquiries from Oracle FLEXCUBE Universal Banking

The Integration supports inquiries started from Oracle FLEXCUBE Universal Banking to retrieve customer, offer, and service request information from Siebel CRM. The following information applies to this integration point:

• Direction of Synchronization. Oracle FLEXCUBE Universal Banking to Siebel CRM.

• Data Synchronized. See the following table.

• Integration Object Name. See the following table.

The entities for which Oracle FLEXCUBE Universal Banking retrieves additional information from Siebel CRM are as follows:

• Customer data. Customer or prospect data can be retrieved from Siebel CRM.

• Offer data. Information relating to personalized and localized offers for existing customers stored in Siebel CRM can be retrieved.

• Service request data. Information on service requests stored in Siebel CRM can be retrieved, for example, information on the current status of the service request.

For each Oracle FLEXCUBE Universal Banking inquiry integration point, the following table shows the integration objects used for the Integration and the data queried. For detailed information on each of the integration objects, see EBM Mappings Used in Online Synchronization

Integration Point	Integration Object Name	Data Queried
Retrieves contact or account data from Siebel CRM. Retrieves prospect data from Siebel CRM.	QueryCustomerPartyListEBM QueryCustomerPartyListResponseEBM	Customer
Retrieves offers with a status of All Active from Siebel CRM. Retrieves offers with a status of Contact Specific - Active from Siebel CRM.	QueryMarketingOfferListEBM QueryMarketingOfferListResponseEBM	Offer
Retrieves service request data from Siebel CRM.	QueryServiceRequestListEBM QueryServiceRequestListResponseEBM	Service request