1. CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide
  2. Service Requests

Service Requests

The Integration supports the synchronization of service request data between the applications. The following information applies to this integration point:

  • Direction of Synchronization. Oracle FLEXCUBE Universal Banking to Siebel CRM.

  • Data Synchronized. Service request.

  • Integration Object Names. CreateServiceRequestEBM and UpdateServiceRequestEBM.

Service request data is not stored in Oracle FLEXCUBE Universal Banking but service request data can be entered in Oracle FLEXCUBE Universal Banking; this data is synchronized to create or update a service request in Siebel CRM. Service request data stored in Siebel CRM can be retrieved and updated from Oracle FLEXCUBE Universal Banking.