Additional Requirements for Joined Generic Recipients

When you configure joined generic recipients, also consider the following requirements:

• For Send Email and Send Fax, the user properties of the nonjoined type must be set in the joined business component, such as in the Contact business component, joined from the Service Request business component. For information about the user properties of the nonjoined type, see Configuring Nonjoined Generic Recipients.

• The joined business component, such as Contact, must belong to the Messaging Recipient business object. (The Contact and Employee business components already belong to this business object.)

• If a business component has user properties defined to specify both nonjoined and joined generic recipients, then the joined recipients take precedence.

• If any user property definitions of Recipient Id Field N are specified as inactive in Siebel Tools, then all such definitions with higher numbers are also inactive.