Content and Formatting for Templates

Templates can include any of the following content:

• A single block of template text in the Text field.

• One or more template items providing component parts for the template. A template item can be based on a Siebel literature item or a text file.

• A combination of template text and template items.

Note: Template users can work with literature items or files only if the Siebel File System is properly configured.

For email or fax messages, you can specify that the content of a template item appears in the body of a message or as an attachment. Both plain-text and HTML content are supported for email or fax templates, but fax templates have some limitations. Standard HTML tagging options can support text formatting, images, hyperlinks, tables, and so on.