Determining Workflow Subprocesses
Some preconfigured workflow processes use other preconfigured workflow processes to complete specific tasks. These processes, which are part of the primary workflow process, are workflow subprocesses.
The following table shows the primary Siebel Email Response workflow processes and associated workflow subprocesses. You must activate all associated subprocesses for a primary process to function.
| Primary Process | Associated Subprocesses |
|---|---|
eMail Response - Client Send Email |
eMail Response - Update Activity Status |
eMail Response - Create Activity |
eMail Response - Get Entitlement Id eMail Response - Identify Language |
eMail Response - Process Message |
eMail Response - Analyze Message eMail Response - Create Activity eMail Response - Parse Junk Email eMail Response - Route Email eMail Response - Send Acknowledgement eMail Response - Send Auto Response |
eMail Response - Process Service Request |
eMail Response - SR Help eMail Response - SR Query eMail Response - SR Status eMail Response - SR Submit eMail Response - SR Update |
eMail Response - Response Workflow |
eMail Response - Append Thread Id eMail Response - Update Activity Status |
eMail Response - SR Query |
eMail Response - Search Spec |
eMail Response - SR Submit |
eMail Response - Get Entitlement Id |
eMail Response - Send Auto Response |
eMail Response - Append Thread Id eMail Response - Update Activity Status |
To determine the workflow subprocesses that are associated with a workflow process
Navigate to the Administration - Business Process screen, then the Workflow Processes view.
In the Workflow Processes list, query for and select the required workflow process.
Scroll down and click the Process Designer view tab.
In the Designer drop-down list, select Steps.
In the Steps list, query for steps of type Sub Process.
For each of the steps of type Sub Process, click the link in the Name field.
The Subprocess view appears. The value in the Subprocess field is the name of the workflow subprocess. For how to activate Workflow Processes, see Siebel Business Process Framework: Workflow Guide.