Diagnosing Errors for Communications Inbound Receiver

The procedure in this topic describes how to diagnose Communications Inbound Receiver errors using the Component Statistics and State Value views.

This task is a step in Process of Troubleshooting Siebel Email Response.

To diagnose error for Communications Inbound Receiver

1. Navigate to the Administration - Server Management screen, then the Components view.

2. In the Components list, query for Communications Inbound Receiver.

3. Click the State Values view tab.

   All currently loaded response groups appear.

4. Click the Statistics view tab.

   The number of response groups, profiles loaded, real-time events processed, and processing times appear.