Inbound Email Database Operations Business Service

This business service performs database-level actions. The following table lists the methods for the Inbound Email Database Operations business service.

Method Name	Comment
AttachFile	Creates an attachment record.
DeleteRecord	Deletes a record.
ExpandBCTemplate	Substitutes values in a template.
FindRecord	Finds a record. This method recognizes the CaseInsensitive parameter in the CFG file. By default, the CFG file is configured to perform case-sensitive searches.
FindRecordEx	Matches contacts when processing inbound email. Only Siebel Email Response uses this business service. This business service finds all contacts in the Siebel database with a primary or alternate email address that matches the From email address of the inbound email and then associates each contact with the email activity record.
GetFieldValues	Gets the field values from a record.
GetRecordList	Gets a list of records.
InsertRecord	Inserts a record.
UseLocale	Designates the hour clock for the server. A value of False (the default) indicates the server runs on a 24-hour clock. A value of True indicates the server runs on a 12-hour clock. The Run Process workflow receives the date (Planned) from the driver in 24-hour format. Workflow executes the request on the server side. Siebel Server can run on a computer using a 12-hour or 24-hour clock.