Recapturing the Account ID

When you delete the Account Id output argument, eMail Response - Process Service Request no longer captures the account ID for the contact. You can use the Contact Id process property to obtain the account ID using the procedure in this topic. For more information, see Siebel Business Process Framework: Workflow Guide.

Note: This procedure is optional.

This task is a step in Process of Authenticating Sender Email Addresses.

To recapture the account ID

1. Create a new business service step in the workflow process named Find Contact Account.

   Set the business service to Inbound Email Siebel Operation and the method to FindRecord.

2. Connect the Lookup Sender to the Find Contact Account step instead of the Get Subject Keyword step.
3. Connect the Find Contact Account step to the Get Subject Keyword step.
4. In the Find Contact Account step, create the input arguments in the following table.

   Input Argument	Type	Value
   Business Object	Literal	Contact
   Business Component	Literal	Contact
   Query Fields	Literal	Id
   Value Fields	Literal	Account Id
   Object ID	Process Property	Contact Id

5. Create an output argument named Account Id and set its value to Account Id.