Templates for Global Deployments

When creating templates for a global deployment, follow the convention of naming the templates in English and including the language and locale to help maintain consistency. Oracle uses this naming convention for translating the standard templates the Siebel Email Response uses into the languages that Oracle supports. It is recommended that you follow the same naming convention.

Additionally, if you create templates, then you must add logic to the workflow so that the workflow process can call the templates and so that Siebel Workflow is able to detect the language of the templates. For information about creating templates, see Creating Simple Templates and Creating Advanced Templates.