Using Substitution Fields in Templates for Siebel Email Response

Templates can include substitution fields that obtain data directly from your Siebel database, such as a customer name or a service request status. You insert a substitution field by selecting it in the Available Substitutions list, copying the substitution, and pasting it into the Template Text field where you want the value to appear. In a template, you can use substitution fields from only one recipient group.