eMail Response - Client Send Email Workflow

The eMail Response - Client Send Email workflow performs message validation steps, updates the status of the inbound message to Done, and sends the email message.

This workflow is called when users click the Send button on the Siebel Email Response Reply view. The following figure illustrates this workflow.

This workflow performs the following actions:

1. It first validates the message sender, the message subject and message body.

2. When sending out an email message, it records the agent send time and updates the inbound activity status to Done.

3. It then finds the contacts based on email addresses and associates those contacts with the activity.