Understanding Instant Messaging
PeopleSoft MCF extends the HTML chat functionality delivered in PeopleTools 8.42 to popular instant messaging networks. Users can initiate an outbound chat with a customer using instant messaging networks such as IBM/Lotus Sametime, or Yahoo! Messenger. This functionality enables an external user to participate in a business transaction through instant messaging.
PeopleSoft MCF enables instant messaging (IM) through public networks (GTALK, MSN, and Yahoo! Messenger), an enterprise Lotus Sametime Connect network or XMPP Instant Messaging server.
You can enable a user to initiate an instant messaging session from any page using either a button or PeopleCode.
PeopleSoft MCF instant messaging (IM) now requires IMConfig.txt files to be configured. IMConfig.txt contains a list of Instant Messaging servers that a customer wishes to use. This is located in <WS home>/<domain>/piaconfig/properties.
PeopleSoft users must install appropriate client software for supported instant messaging domain. However, users presence can also be detected without the installation of the client software.
Note: The instant messaging presence detection in PeopleTools is subject to the respective IM vendor’s network availability. Oracle is not responsible for the availability or performance of any of the IM networks or for any change in an IM vendor’s protocol that may render the IM Integration inoperable.