PhysicalQueue Properties

In this section, we discuss the physical queue class properties. The properties are discussed in alphabetical order.

Description

This property returns the accepted task list as a task list object.

This property is read-only.

Example

The following code example returns the task number of the first accepted task:

&TaskNumber = &myPhysicalQueue.AcceptedTaskList.Task[1].TaskNumber;

Description

This property returns the assigned task list as a task list object.

This property is read-only.

Description

This property returns all the agents assigned to the physical queue as an array of agent objects.

This property is read-only.

Example

The following example returns the name of the third agent.

&AgentName = &MyPhysicalQueue.Agent[3].Name;

Description

This property returns the URL of the browser as a string. The format is that of an absolute URL.

The URL for the REN server that serves this MCF cluster for external clients and for agent chat. The Browser URL may be different from the InternalURL, which should not have to go through any firewall, reverse proxy server or other outward-facing security barrier.

This property is read-only.

Description

This property returns the enqueued task list as a task list object.

This property is read-only.

Description

This property returns the escalated task list as a task list object.

This property is read-only.

Description

This property returns the internal URL as a string. The format is that of an absolute URL.

This property is read-only.

Description

This property returns true if the physical queue is active, false otherwise.

This property is read-only.

Example

Local LogicalQueue &myLogicalQueue  = Create LogicalQueue (&LogicalQueueID);

For &I = 1 to &myLogicalQueue.PhysicalQueue.Len

&PhyscalQueueID = &myLogicalQueue.PhysicalQueue[&I].PhyscalQueueID;
&myPhysicalQueue = Create PhysicalQueue (&PhysicalQueueID);

   If &myPhysicalQueue.IsActive Then
      /* do work */
   Else
      /* return error */
   End-If;

End-For;

Description

This property returns the logical queue ID associated with the physical queue as a string.

This property is read-only.

Example

&LogicalQueueID = &myPhysicalQueue.LogicalQueueID;

Description

This property returns the overflowed task list as a task list object.

This property is read-only.

Description

This property returns the physical queue ID of this physical queue.

This property is read-only.

Description

This property returns the ID of the REN server for the MCFFactory as a string.

This property is read-only.

Description

This property returns the total number of agents belonging to this physical queue as a number. They may or may not be logged to the queue at that time.

This property is read-only.