Adding an Environment

Prerequisites for Adding an Environment

• Only partners can add an environment. Customers can by default view their environments. For more information, see Viewing Environment Details.

• The hotel must be using OPERA Cloud Foundation before you can add an environment.

• Partners must check with customers if they can provide the Enterprise ID.

• For Enterprise ID, you can find it in the environment details of the customer in the customer's OHIP developer portal. See Viewing Environment Details for the steps.

To Add an Environment

1. Open the Developer Portal and click Environments at the top of the page.

2. Click Add Environment.

3. Select Enterprise ID.

4. Enter the Enterprise ID and chain code received from the customer. An information message is rendered to confirm that the access request is sent for all the gateways of the chain.

5. Select your Region.

6. Select whether the environment you are adding is a Non Production or Production environment.

7. Click Add.

The environment request is sent to the customer for approval within the customer developer portal and the status of the environment is "Pending Approval.” Once approved, you can view the environment details. For more information, see Viewing Environment Details.

Error Messages

If you encounter an error message when adding an environment, it could be for a variety of reasons, such as the environment owner not yet approving the integration user. The Add Environment page lists the environment errors and recommends the next course of action. If the recommendation is to raise a support request with Oracle Customer Support at the Customer Support Portal, include the exact error message and error code in your support request as this will shorten the resolution time.

If you add back a removed environment, you must use the same Enterprise ID and chain code that was previously used to add the environment. The error message informs you of the Enterprise ID previously used to add the environment.