Preface

Oracle Hospitality Integration Cloud Service and OPERA Cloud Foundation users are authorized to access the following modules and features:

Oracle Hospitality Integration Platform including Oracle Hospitality Developer Portal and Hospitality REST APIs.

Purpose

The Release Notes provide a brief overview of additions, enhancements, and corrections implemented in this software release. Their intent is informative, not instructional. Review Integration Platform's product documentation, including technical and application advisories for previous versions, for detailed information on installation, upgrade, configuration, and general use.

Audience

The Oracle Hospitality Integration Platform User Guide is intended for customers and partners who develop applications with the Oracle Hospitality Integration Platform.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at the following URL:

https://iccp.custhelp.com

When contacting Customer Support, include specific information, such as the end point you are calling, the Gateway URL, and so on. In addition, please provide the following information in the service request form:

Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screenshots of each step you take

Support Request

Partners and customers will see the following prompts when logging a support request:

Enter the Production URL.
Enter the Production API Call Gateway.
Enter the Production End Point URL.
Enter the Production OPERA Instance URL.
Enter the Chain.
Enter the Property.
Enter the User.

If the request relates to the Streaming API, also include the following:

Confirm whether the environment card shows “Streaming Enabled.”
Enter the applicationId. This can be found by going to the OHIP Developer Portal, opening the application that is being used for the streaming API, and copying the last part of the URL, which is a number.
Confirm that changes are occurring in the environment to which Business Events are subscribed.
Enter the client being used to access the Streaming API:
- Postman
- GraphiQL
- Oracle sample NodeJS client
- Your own code
Enter the error messages (if any) that are being received.

Related Documentation

For more information, see the following documents:

Oracle Hospitality Integration Platform Secure Development Guide
Oracle Hospitality Integration Platform User Guide
Oracle Hospitality Integration Platform Licensing Guide

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Table -1 Revision History

Date	Description of Change
December 2020	Initial Publication
February 2021	Release 21.1
March 2021	Release 21.2
May 2021	Release 21.3
July 2021	Release 21.3.1
November 2021	Release 21.4
December 2021	Release 21.4.1
February 2022	Release 22.1
March 2022	Release 22.1.1
April 2022	Release 22.2
June 2022	Release 22.3
October 2022	Release 22.4
February 2023	Release 23.1
May 2023	Release 23.2
June 2023	Added API Catalog to Release 23.2 — May 2023 section.
August 2023	Release 23.3
November 2023	Release 23.4
December 2023	In the Streaming API Parameter release note, added a link to the ‘Retrieving the Latest Message’ user guide topic.
April 2024	Release 24.1